Mbox – 1 to 1 Client Communications

With in-touch mobile you get one-stop communications solution. The core of our communication platform is the mBox. The mbox is where you send, receive and track all your client communications. You can create and send personalized text messages to an individual client in seconds for medical updates, service tech arrivals, reschedule appointment, late payment notices or any important message that needs to be communicated immediately.

• Track all client communication (SMS and email) in one place
• Allow clients to have a direct dialogue with your business using their preferred method of communication, text messaging
• Reach clients faster and more efficiently
• Offer better customer service
• Improve the client experience
• Reduce staff time spent leaving messages with voice mail boxes and the wrong party

Campaign Management

Our campaign manager allows you to send out a text message to all or part of your mobile contact list. You can send personalized and targeted campaigns set up to run automatically on a regular schedule (such as monthly) or one-time campaigns that can be set to run immediately. Messages can include a link to a mobile friendly web page to display more information, google map to your office, or to a mobile web page designed and hosted on our platform.

Other features include:

• Easy to us
• Campaign up and running in minutes
• Schedule or run on demand
• Target and segmented campaigns

CRM

This solution is integrated with your current customer data enabling customized and personal messages to a targeted audiences as well as appointment reminders sent directly from you appointment scheduler. Our software can be integrated into a variety of CRM databases, providing tools to improve database efficiency, i.e. identify and expunge duplicate mobile numbers.

CRM optimization tools:
Batch Mobile # ID: For years customers have been giving you’re their mobile phone number when you asked for a home or work number. We can analyze all the phone number data in your system and identify which ones are mobile numbers, making it easier to initiate the opt-in process

Mobile # Finder: If you have customer names and addresses, we can find their mobile phone number.

Email List Conversion: Our emobile feature makes building a text messaging opt-in list fast and easy. We assist you in sending an email campaign that allows clients to opt-in to your mobile program with the click of a button.